Resume
I provide strategic and operational advice on the CXO-level agenda in Telecom and Technology sectors. Co-Chief Transformation Officer for a major Telecom.
I focus on:
1. Technology Innovation and Productization (+7 years at Hewlett Packard R&D; filed over 18 patents)
2. Growth and Operations Transformation
3. Turnaround (‘reset’) strategy
4. Global Shared Services Strategy (Global Delivery Model)
5. Product Strategy (Innovation, New Business Incubation, Development, Portfolio Rationalization, etc.)
6. Customer Experience and Channel Optimization Strategy for Online, Retail, and Contact Centers
7. Product Strategy & Management for both Hardware and Software (Cloud-based solutions, apps, embedded, etc.) technologies
My global experience spans the US, Australia, Mexico, Singapore, India, UK, Netherlands, Germany, Belgium, Switzerland, Philippines, etc.
Experience
Management & Strategy Consultant (Partner) – Bain & Company
April 2022 to Present – San Francisco, CA – USA
Core member of Communications, Media & Entertainment Practice
Management & Strategy Consultant (Partner & Managing Director) – Kearney Inc.
September 2009 to April 2022 – San Francisco, CA – USA
Core member of Communications, Media & Technology Practice / Lead for Software
Corporate Strategist (Intern) – T-Mobile
June 2008 to August 2008 – Bellevue, WA – USA
Program Manager – Hewlett Packard Company
June 2005 to October 2007 – Vancouver, WA – USA
Senior Software Engineer – Hewlett Packard Company
January 2000 to June 2005 – Singapore, and Vancouver, WA – USA
Software Consultant (Intern) – British Gas
June 1998 to December 1998 – Loughborough, UK
Education
Stanford University – Graduate School of Business – CA, US (2021 – 2022)
The Stanford Executive Program – General Management & Leadership
Northwestern University – Kellogg School of Management – IL, US (2007 – 2009)
MBA – Finance, Analytical Consulting, Marketing
Nanyang Technological University, Singapore
Bachelor of Applied Sciences (Computer Engineering)
Temasek Junior College, Singapore
St. Xavier’s Collegiate School, Calcutta- India
Honors and Awards
Featured as one of the top technology pioneers in Asia
Asiaweek – Time Warner Publications, August 2001
Coverage: http://www.johngomes.net/pioneer5.pdf
Additional Coverage: http://www.johngomes.net/NTUNews_Oct2001-page5.pdf
Featured for entrepreneurship in Knowledge-Management
Singapore Computer Times, January 2000
Coverage: http://www.johngomes.net/html/ion.html
Additional Coverage: http://www.johngomes.net/NTU_News__Singaren_.pdf
Singapore Public Service Commission Bursary
Singapore Airlines Youth Scholarship
Singapore Airlines & Singapore Ministry of Education, 1995
Details of the scholarship: http://www.moe.gov.sg/education/scholarships/sia/
Patents
Method and apparatus for supplying network path bookmark information remotely to a mobile device
United States Patent 7293069
Printing method using a portable device
United States Patent Application 20030076529
Method and apparatus for applying information remotely via a mobile device
United States Patent Application 20020051012
Method and apparatus for supplying email information remotely via a mobile device
United States Patent Application 20020119804
Method and apparatus for supplying information remotely via a mobile device
Germany Patent EP1249774 (B1)
Publications
Telecom Retail: Can It Survive the Multichannel Madness?
Connected Planet, May 12, 2011
Organizations
Institution of Engineering and Technology – UK
January 2000 to Present
Academy of Management – USA
2005 to Present
Mazamas [Mountaineering Club] – Portland, USA
2004 to Present
